Customer Support

You can send a message to the QQEnglish secretariat from here.
Also reply from the office you will receive on this page.
Also, since there is also what you have to answer in the FAQ, here also please refer to us.

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Informations

  • QQ English Online Course Notice during 4 / 9-4 / 10(Holy Week)

    2020-03-29

    Dear QQ English students:

    4 / 9-4 / 10, during Holy Week, QQ English will continue to provide online courses for you. The online course time is from 05:00 to 23:30 Philippines Time.

    QQ English wishes you a happy life!

  • Online class notification of QQ English

    2020-03-27

    Dear QQ English students:

    Hello everyone!

    In view of the increase in the number of confirmed cases of new crown pneumonia in the Philippines and the number of quarantined observers, the Cebu City Government, where the QQ English teaching base is located, decided to implement a stricter community quarantine policy on Saturday, March 28.

    Affected by this policy, more than one hundred teachers in the QQ English IT Park urban campus will not be able to commute to school for normal teaching. All commuter-affected teacher schedules will be closed from tomorrow; scheduled courses will be canceled and points or tickets will be returned to the student account.

    However, the schedules of teachers who have already settled in school dormitories will not be affected, so QQ English still has sufficient teachers to support online courses for students worldwide.

    In order to apologize and give back to the students who have always supported us, QQ English decided to return some of the points of the affected students.

    1. Which students' points will be returned?

    -> Trainees who purchase long-term packages with monthly expiration;

    -> Affected by the epidemic, during the period from March 17th to March 31st, due to the cancellation of the course, etc., the points cannot be used up and the points expired are reset to zero

    2. How many points are returned?

    -> The same number of points will be cleared when points expire between March 17th and March 31st.

    3. How to return the points?

    -> Points will be added to your account in the form of tickets;

    -> 50 points = 1 lesson;

    -> Tickets can be selected from 50 points intermediate teachers or 75 points senior teachers;

    -> For example: Student A is cleared 470 points on March 20th, then Student A can get a course ticket worth 9 lessons.

    4. When will the ticket be returned?

    -> QQ English will be added uniformly for global students through the system on April 1.

    5. What is the validity period of the ticket?

    ->Tickets are valid for three months and will expire on June 30.

    Simultaneously,

    From next Monday, QQ English will open a schedule of about 20 100-point teachers with an average teaching experience of more than 5 years.

    The 100-point teacher is in charge of QQE's teacher management, teaching material development, and teacher training. Few schedules are open for student appointments.

    During the epidemic, all 100-point teacher schedules will be open to students worldwide to make appointments.

    QQ English teachers and staff together to overcome difficulties!

  • New curriculums are available

    2020-03-23

    Good day students:

    Three new curriculums can be reserved.

    Curriculum:Smart Kids 4, We Sing We Learn, Time to Talk

    Effctive Date: Mar. 23

    Thank you so much.

  • Emergency Notice of QQ English Online Course Change

    2020-03-16

    Dear students:

    Affected by COVID-19, the Philippine government has implemented a series of strict anti-epidemic policies since last Friday. Cebu City, where QQ English is located, also issued a series of policies, such as suspension of classes and curfews.

    In order to ensure the smooth running of online courses for students of different nationalities, QQ English immediately launched an emergency backup plan. Since March 15, a group of QQ English teachers have begun to move to the dormitory to ensure all online courses.

    Due to the unstable situation of COVID-19, all teachers need to choose to stay in the dormitory or take leave from today. Teachers who choose to take time off the slots will be closed, scheduled and fixed classes will be cancelled, and the consumed points and tickets will be refunded to your account in accordance with the cancellation rules.

    Since epidemics are factors beyond our control, we hope that all students will understand.

    If there are further announcements, QQ English will keep you updated.

    Thank you very much.

  • 4/8 - 4/13 Online Course Schedule Change Notice

    2020-03-16

    Good day!

    This is about holy week.

    Please be noted the changes of online course schedule.

    4/8(Wed)have lessons until 23:00 (22:30 is the last lesson)

    4/9(Thu)No classes

    4/10(Fri)No classes

    4/11(Sat)Start lesson from 8:00AM

    4/12(Sun)do as usual

    4/13(Mon)won't have any lessons from 6:30AM~8:00AM

    This is all Japan time.

    Thank you so much.

    If you have any questions please feel free to ask support.

    Skype:live:.cid.476b313b8d016398

    Line: +63 9294871413

    WhatsApp: +63 9294871413