FAQ

I did not call via Skype or the call was interrupted during a conversation with my teacher.
Please check the following:
Your device is connected to the network.
Are the microphone and headphones connected properly?
Whether your device recognizes microphones and headphones.
Your voice will not be too low or muted.
You have successfully signed in to Skype.
If this is your first time teaching, you have accepted the teacher as a Skype contact.

If you are interrupted during a call, check the following:
1. If you cannot speak, you need to restart your computer.
2. If the teacher is unable to speak, the teacher will check the status, please wait patiently until the teacher contacts you.
If you still have problems, please contact QQ English customer service.
If I receive a poor connection in the class and the course is not completed, can I get credit back?
If there are conditions in the class that prevent the course from being successfully completed, please contact the consultant or customer service to understand the situation. Points will be returned to the student after clarifying the situation.

It's time for class and the teacher hasn't contacted me yet.
Classroom:
Please make sure you entered the classroom already, and wait teacher for a moment.
Skype:
Please check that you and your teacher have successfully logged into Skype. The teacher's Skype call failed for some reason. Please click the "Teacher did not contact me during class" and "Contact Teacher" buttons. * After the course starts, the "Contact Teacher" button will appear on the page. If not, refresh the page.

Will I be unable to attend class because of my teacher's personal affairs?
Rarely missed classes due to illness. If this happens, we will provide a substitute teacher. If you do not need a substitute teacher, click Refund Points on the Account Settings page. * If you attend a class with an alternate teacher, we will not refund the points. * Sometimes we may not be able to provide substitute teachers. If we are unable to provide a replacement teacher, or if you do not need a replacement teacher, we will refund the points.


The teacher seemed to be distracted during the lesson.
At QQ English, we use charts to manage student progress. The teacher records your learning in the classroom by typing. Don't worry about this as it is also related to the course.
How long can I be late for the class?
When the class is start,teacher will wait 15 minutes in the classroom,after 15 minutes,teacher can leave the classroom without any permission.
How can I view my course records?
Log in to website, click My Courses-->Completed Courses, you can view reserved courses, completed courses, and cancelled courses
How can I check the progress of all the courses I have studied?
Log in to the official website, click My Courses-->Course Progress, to view all the courses you have studied and the length of study.
What should I do if I want to check my English level after learning English at QQEnglish for a period of time?
QQEnglish provides Level Check courses for all students to make appointments and check their English level. Students can make their own appointments on the website.
The mode of Level Check is the same as the mode of the first FTL, mainly focus on speaking. The teacher will also fill in the test results in the course comments.

Informations

  • December 24th and 25th Notice of School Holidays

    2020-12-01

    Dear students,

    December 24 (Christmas Eve) December 25 (Christmas) is a statutory holiday in the Philippines. On that day, the entire school holiday will be closed for all customer service, please know.

  • Smart kids 5 is available now

    2020-11-13

    Dear student:

    Smart kids 5 is available now,start to reserve and enjoy your lesson.

    Hope you like it.

  • Download the new version of QQEnglish App

    2020-11-04

    Download the new version of QQEnglish App

    Dear QQEnglish students:

    In order to improve the quality of online course experience, QQEnglish opens the new version of the IOS app for student experience to download,

    APP name: QQEnglish

    Operation mode:

    ㄧ. Please download Test Flight first

    The link to Test Flight is as follows:

    https://testflight.apple.com/join/ksZ2kSXJ

    2. Install QQEnglish software

    You can experience it right away

    If you have any questions, please ask online customer service,

    Thank you for your trust and support to QQEnglish!

  • October 29-October 31 Halloween Activity Notice

    2020-10-24

    During October 29-October 31(Philippine time), our QQEnglish online course teachers will make some special costumes and makeup for Halloween, which will increase the festive and classroom atmosphere.

    At that time, teachers will not wear work uniforms, and students can also cosplay to interact with teachers in class.

    In order to avoid the great surprise brought by the exaggerated makeup of the teacher, I would like to inform you first! Please be mentally prepared for the arrival of Halloween

  • 2020/11/1 Holiday Notice

    2020-10-16

    Dear students,

    2020/11/1 Due to Philippine holidays, only few teacher will be available. Please arrange your study time reasonably. thank