I did not call via Skype or the call was interrupted during a conversation with my teacher.
Please check the following:
Your device is connected to the network.
Are the microphone and headphones connected properly?
Whether your device recognizes microphones and headphones.
Your voice will not be too low or muted.
You have successfully signed in to Skype.
If this is your first time teaching, you have accepted the teacher as a Skype contact.
If you are interrupted during a call, check the following:
1. If you cannot speak, you need to restart your computer.
2. If the teacher is unable to speak, the teacher will check the status, please wait patiently until the teacher contacts you.
If you still have problems, please contact QQ English customer service.
If I receive a poor connection in the class and the course is not completed, can I get credit back?
If there are conditions in the class that prevent the course from being successfully completed, please contact the consultant or customer service to understand the situation. Points will be returned to the student after clarifying the situation.
It's time for class and the teacher hasn't contacted me yet.
Please make sure you entered the classroom already, and wait teacher for a moment.
Please check that you and your teacher have successfully logged into Skype. The teacher's Skype call failed for some reason. Please click the "Teacher did not contact me during class" and "Contact Teacher" buttons. * After the course starts, the "Contact Teacher" button will appear on the page. If not, refresh the page.
Will I be unable to attend class because of my teacher's personal affairs?
Rarely missed classes due to illness. If this happens, we will provide a substitute teacher. If you do not need a substitute teacher, click Refund Points on the Account Settings page. * If you attend a class with an alternate teacher, we will not refund the points. * Sometimes we may not be able to provide substitute teachers. If we are unable to provide a replacement teacher, or if you do not need a replacement teacher, we will refund the points.
The teacher seemed to be distracted during the lesson.
At QQ English, we use charts to manage student progress. The teacher records your learning in the classroom by typing. Don't worry about this as it is also related to the course.
How long can I be late for the class?
When the class is start,teacher will wait 15 minutes in the classroom,after 15 minutes,teacher can leave the classroom without any permission.
How can I view my course records?
Log in to website, click My Courses-->Completed Courses, you can view reserved courses, completed courses, and cancelled courses
How can I check the progress of all the courses I have studied?
Log in to the official website, click My Courses-->Course Progress, to view all the courses you have studied and the length of study.
What should I do if I want to check my English level after learning English at QQEnglish for a period of time?
QQEnglish provides Level Check courses for all students to make appointments and check their English level. Students can make their own appointments on the website.
The mode of Level Check is the same as the mode of the first FTL, mainly focus on speaking. The teacher will also fill in the test results in the course comments.