FAQ

Do I need to pay to register?
Registration is free of charge, and each student has two free trials.

When do I need to start paying?
After confirming the package items, please contact the consultant to pay and start the course.

Can I just buy extra points?
Students must purchase the package before they can purchase additional points.

Will the credit balance be refunded after termination?
No, please be sure to finish the credits of the month before canceling the contract.
Can my account be suspended?
In the case of a package, the account suspension fee will be charged per month.
Can I change my registration information?
Yes, you can make changes on the Edit Profile page after logging in.
Can I change my password?
Yes, you can make changes on the Edit Profile page after logging in.
Can I share my courses to others after it is purchased?
An account can only be used by one person.
Because each account has a class record, each class teacher will start a new class according to the progress of the previous class; multi-person use is not conducive to students' arrangement of courses. In order to ensure the smooth progress of student courses, if multiple people use the same account to share courses, they will be accounted for after verification and no refund will be given.
Are the points for the current month be used up in the current month?
The course points for the current month must be used up before the refresh date, otherwise they will be reset to zero (students will book courses within 14 days in advance if the points are available for the current month)
For example :
From 3/2 to 4/2, there are 1500 points, and the refresh day is 4/2 23:00.
Please use the 1500 points before 4/2 23:00, and use the points to book courses after 4/2 in advance, otherwise it will be reset.
After my package expires, can I still use the points refunded for canceling the course?
After the package expires, all points will no longer be used. Please be careful to cancel the course after the expiration.

Informations

  • December 24th and 25th Notice of School Holidays

    2020-12-01

    Dear students,

    December 24 (Christmas Eve) December 25 (Christmas) is a statutory holiday in the Philippines. On that day, the entire school holiday will be closed for all customer service, please know.

  • Smart kids 5 is available now

    2020-11-13

    Dear student:

    Smart kids 5 is available now,start to reserve and enjoy your lesson.

    Hope you like it.

  • Download the new version of QQEnglish App

    2020-11-04

    Download the new version of QQEnglish App

    Dear QQEnglish students:

    In order to improve the quality of online course experience, QQEnglish opens the new version of the IOS app for student experience to download,

    APP name: QQEnglish

    Operation mode:

    ㄧ. Please download Test Flight first

    The link to Test Flight is as follows:

    https://testflight.apple.com/join/ksZ2kSXJ

    2. Install QQEnglish software

    You can experience it right away

    If you have any questions, please ask online customer service,

    Thank you for your trust and support to QQEnglish!

  • October 29-October 31 Halloween Activity Notice

    2020-10-24

    During October 29-October 31(Philippine time), our QQEnglish online course teachers will make some special costumes and makeup for Halloween, which will increase the festive and classroom atmosphere.

    At that time, teachers will not wear work uniforms, and students can also cosplay to interact with teachers in class.

    In order to avoid the great surprise brought by the exaggerated makeup of the teacher, I would like to inform you first! Please be mentally prepared for the arrival of Halloween

  • 2020/11/1 Holiday Notice

    2020-10-16

    Dear students,

    2020/11/1 Due to Philippine holidays, only few teacher will be available. Please arrange your study time reasonably. thank